Please read through the following steps in order to utilize the AAUA Helpdesk;


  1. Go to and click on Login.
  2. Next is to click on login using Google or Facebook i.e. You can use either your Gmail account, Facebook account or School Official Email account to login.
  3. To use your School Official Email Account, supply YourMatricNo or as your Username followed by your Password. (Note: - You do not need to sign up)
  4. Add and submit a new ticket; stating your request/complaint (An administrator at  ICTAC AAUA will respond to your request. Requests are attended to from Mondays - Fridays, 8am - 4pm).
  5. Visit your Gmail, Facebook or Official Email account to check for a response to your ticket.
  6. Check your inbox to find a support ticket link number for you to track and know the status of the ticket you posted earlier. E.g you will see something like this in your mail - (Note: - All you need to do is to check your mail and click on the link to know the status of your request)
  7. Once your request has been treated, you will receive a mail in response to that effect accordingly.

(          Note: - You do not need to visit the ICTAC AAUA unless otherwise stated by the Administrator in the response to your ticket. The Helpdesk operates between Mon - Fri, from 8am - 4pm).